Lumière by Cynera – Premium Saffron
Experience the golden essence of luxury with Lumière by Cynera's Premium Saffron. Sourced directly from the finest farms, our saffron is handpicked for its rich aroma, deep crimson threads, and unmatched purity. Renowned for its powerful antioxidants, skin-enhancing benefits, and exquisite flavor, Lumière Saffron is perfect for beauty rituals, gourmet cooking, and holistic wellness. Elevate your lifestyle with this rare and precious spice, crafted for those who seek purity and perfection in every strand.
SAFFRON 5g
Return & Refund Policy
At Cynera Holdings, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help.
Returns
We accept returns under the following conditions:
- The return request must be made within 7 days of receiving the product.
- The item must be unused, unopened, and in its original packaging with all labels intact.
- Perishable items, beauty products, and opened food items cannot be returned due to hygiene and safety reasons.
How to Request a Return
- Contact us at cyneraholdings@gmail.com or +94 70 274 8070 with your order details and reason for return.
- Our team will review your request and provide return instructions if eligible.
- Ship the product back to our return address (return shipping costs are the customer’s responsibility unless the return is due to our error).
- Once we receive the item and verify its condition, we will process your refund or exchange.
Refunds
Refunds will be issued under the following conditions:
- If your return is approved, a refund will be processed to your original payment method within 5-7 business days.
- Shipping fees are non-refundable, except in cases where the return is due to a defective or incorrect product.
- If you haven’t received your refund within the expected timeframe, please check with your bank or payment provider before contacting us.
Exchanges
- We offer exchanges for defective or damaged products. Please notify us within 48 hours of receiving your order with photo proof.
- If the item is no longer in stock, we will offer a refund or store credit.
Non-Returnable Items
We do not accept returns or refunds for:
- Opened or used spices, beauty products, or honey due to safety reasons.
- Clearance or promotional items.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with a photo of the item, and we will arrange a replacement or refund at no extra cost.
Contact Us
For any return or refund inquiries, please reach out to us at:
📧 cyneraholdings@gmail.com
📞 +94 70 274 8070
